Return Policy

Section One

Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Section Two

Return Process

To return an item, please email customer service at customer@salonefastmarket.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging.

Customers must include the original product, packaging, accessories, proof of purchase, and a brief note explaining the reason for return, and ensure the item is securely packed for safe delivery. Then mail your return to the following address:

Section Three

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange.

Refunds may take 1–2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Section Four

Exceptions

The following items cannot be returned or exchanged:

• Perishable Goods Items with a short shelf life such as food, groceries, or fresh produce.
• Used or Opened Items Any product that has been used, worn, washed, or opened after delivery, except where the item is defective or not as described upon opening.
• Final Sale or Clearance Items Products clearly marked as "Final Sale," "No Returns," or heavily discounted clearance stock.
• Hygiene-Sensitive Products Items like cosmetics, personal care products, underwear, or similar goods once opened.
• Digital Products Downloadable content, software, digital codes, or online services once delivered or activated.
• Customized or Made-to-Order Items Products specifically made, personalized, or altered for a customer.
• Items Damaged After Delivery Goods damaged due to customer misuse, improper handling, or accidents after receipt.
• Products Without Original Packaging Items returned without original packaging, tags, accessories, or manuals.
• Late Return Requests Items requested for return after the allowed return period has expired.
• Items Without Valid Proof of Issue Products returned without supporting evidence such as photos, videos, or order confirmation showing a valid issue.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Section Five

Questions

If you have any questions concerning our return policy, please contact us at: